Virtual

Thursday, December 13, 2018 12:00 PM ~ 4:45 PM ET

The Employment and Training Administration is pleased to host Bridging Workforce and Aging: A Coordinated and Collaborative Partnership. This virtual conference is in support of Senior Community Service Employment Program (SCSEP) grantees and stakeholders’ efforts to improve services and outcomes for older workers with multiple barriers to employment. We will have several sessions from noon to 5pm Eastern Standard Time, throughout a 3-day period.

Description

The virtual conference is focused on building stronger partnerships and implementing effective engagement strategies within our service-delivery network as well as strengthening the management of key grant activities. 

On Thursday, December 13, you will hear from our partners in the aging community and learn about strategies to excel in service delivery and performance.  Finally, in our closing session, we will summarize the conference topics, engage in open discussions, and solicit your feedback.

AGENDA

Session 1: 12:00 - 1:00 PM ET 

Strong Partnerships II: Aging Community Engagement

Our aging community partners discuss strategies to ensure our SCSEP project is coordinating efforts and resources with other Older Americans Act (OAA) programs to provide an enhanced holistic approach to services for participants. 

Break: 1:00 - 1:30 PM ET

Session 2: 1:30 - 3:00 PM ET

A Systematic Approach to Grantee Service Delivery and Performance Part I: Take Care of Your Customers, and Your Performance Will Take Care of Itself

Information is Knowledge—this session will cover the following:

  • A high-level approach to an effective Service Delivery Model (SDM) to produce the desired outcomes;
  • How existing programmatic data can be the catalysis to better service delivery; and
  • How to use your SDM to develop strategies and processes to meet customer needs and grantee performance goals.

Break:  3:00 - 3:15 PM ET

Session 3: 3:15-4:15 PM ET

A Systematic Approach to Grantee Service Delivery and Performance Part II: Make Those Optional Special Requests Work for You

Additional Training & Supportive Service (ATSS) and On the Job Experience (OJE) are precious gems—what do you do with them? This session will describe the purpose for Optional Special Requests (OSRs) and how to apply them to your program service delivery and increase performance

Session 3: 4:15-4:45 PM ET

Closing & Wrap-up

The Wrap-Up will start with a live question and answer period for audience participation and closing remarks. Share and identify your “take away” from the 3-day virtual conference sessions and provide us feedback.

Moderator(s)

Strong Partnerships II: Aging Community Engagement Moderator:

Lucinda Shannon, TwoTech Inc.

A Systematic Approach to Grantee Service Delivery and Performance Part I: Take Care of Your Customers, and Your Performance Will Take Care of Itself Moderator:

Michi McNeace, TwoTech Inc.

A Systematic Approach to Grantee Service Delivery and Performance Part II: Make Those Optional Special Request Work for You Moderator:

Michi McNeace, TwoTech Inc.

Closing & Wrap-up Moderator

Susanna Troxler, U.S. Department of Labor, Employment and Training Administration

Presenter(s)

Strong Partnerships II:  Aging Community Engagement Presenters:

Jesse Moore, U.S. Department of Health and Human Services, Administration for Community Living
Amy Gotwals, National Association of Area Agencies on Aging

Performance Part I Presenter:

Bennett Pudlin, The Charter Oak Group, LLC

Performance Part II OSRs Presenters:

Bennett Pudlin, The Charter Oak Group, LLC
LaMia Chapman, U.S. Department of Labor, Employment and Training Administration

Closing & Wrap-up Presenter:

Amanda Ahlstrand, U.S. Department of Labor, Employment and Training Administration
LaMia Chapman, U.S. Department of Labor, Employment and Training Administration