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This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers.  He notes the importance of a system that focuses on employer needs and provides job seekers with...

This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker customers. In addition...

This podcast features two practitioners who discuss how they used the customer-centered design approach to create a unique participant intake process.  They note that they develop plans in a different way, not with the law and regulations in the...

This podcast features one practitioner who discusses approaches to fulfilling WIOA’s requirement to conduct an ongoing evaluation of core program activities. Organizations must analyze and evaluate information assembled from data collection...

This podcast features one practitioner who discusses the use of data-driven decisions to support the continuous improvement tenet that permeates WIOA and its impact on service delivery. She addresses the importance of using multiple data sources;...

ETA has created a webcast discussing the HIRE Vets Medallion Program, now available to view here.

The Workforce IT Support Center (Workforce ITSC) supports workforce system partners as they work collaboratively to implement customer-centered, program-led, and cost-effective solutions in the digital age.  Workforce ITSC services help states...

The NASWA Workforce IT Support Center helps workforce-education system program partners as they work collaboratively to implement cost-effective, customer-centered, program-led strategies and solutions in the digital age.  Find out more about and...

Peer recovery careers are a vital and transformative field within the realm of addiction and mental health services. These dedicated professionals, often individuals who have overcome their own battles with addiction or mental health challenges,...

View the latest ETA Grantee Handbook here - June 2020 Edition